At Prestige Decanters, we stand behind our products. Our products are of the highest grade and are comprised of premium materials. In addition to that, we set uncompromising standards in hiring and training our skilled craftsmen. We offer a guarantee against defects for a period of one year from date of purchase.
At Prestige Decanters we pride ourself on quality craftsmanship and superior product. The products we make include materials of the highest grade and are produced by master craftsmen using state-of-the-art equipment. Our products are inspected both during production and at our warehouse prior to shipping. We guarantee our products against defects for a period of one (1) year from the date of purchase. During this period, we will cover the cost of replacing the product.
Our warranty guarantees against craftsmanship errors, defects and other imperfections that may occur during the production process. However, our warranties do not cover scratches or damage to the glass after delivery. Our warranties also do not cover damage caused by improper care. For information on the proper care and cleaning of our products please see our instructions here.
We believe in our products and are confident in our quality standards. And although we warrant against defects, we work hard to make sure you never need replacement products. You can count on us to stand behind our products.
We have invested a lot into our packaging and we get 99% of our orders to their destination intact, please contact us if your package is the rare one that arrives damaged and we will help fix the problem ASAP.
We have invested a lot into our packaging and we get 99% of our orders to their destination intact, unfortunately we cannot guarantee delivery overseas due to the nature of the products and the distance covered. If you would like insurance for your package please request it prior to purchasing by emailing us at firstname.lastname@example.org