Have you seen our FAQ page?
For faster service please see some FAQ’s below:
Questions About Shipping:
Do You Ship Internationally?
Please send us an email with the product(s) that you are interested in and your shipping address and we will send you a quote for the shipping. You can click here to email us
When Will My Order Ship?
We ship 99% of our orders by the next business day. Occasionally engravings will delay shipping by a day.
Questions About Our Products:
What Are Your Products Made Out Of?
The glass is hand-blown borosilicate glass, a thicker more resilient glass. Our wooden bases are handmade out of solid oak hardwood.
The Spigot is Loose – Do I Need to Return It?
The spigot is adjustable, there is a silver ring on the threaded part of the spigot towards the back, if you twist this ring the seal will compress allowing it to fit tightly within the glass. It doesn’t need to be forced in, please test the seal with water to make sure the seal is perfect before use.
How Do I Clean Your Decanters?
Please see this page on cleaning your decanter (link).
Questions About Your Order:
When Will My Order Be Shipped?
We ship M-F 8am to 4pm we ship 99% of orders within 24 hours.
When Will My Order Arrive?
This depends on how far you are from our warehouse. We ship from Louisville, Kentucky and the majority of our shipments arrive in 3 days.
Questions About Us:
Where is the Prestige Decanters Office?
We were founded and operate out of Louisville, Kentucky.
I Want to Sell Your Products Online/In My Store, Who Do I Contact?
You can submit all requests via this link or email firstname.lastname@example.org
What Payment Methods Are Accepted?
We accept Visa, MasterCard, Discover, and American Express.